WooCommerce Product RMA Plugin

WooCommerce Product RMA Plugin

WooCommerce Product RMA (Return Merchandise Authorization) allows you to organize a system for customers to request a return without any effort.

With the help of this module, the customer can return the products, and have them replaced or refunded within the admin-specified time limit.

Note –

The WooCommerce Product RMA Plugin is compatible with Multisite.

This plugin is now compatible with Cart and Checkout blocks and High-Performance Order Storage (HPOS).

Check how to activate your WooCommerce plugin through the purchase code and How do you get updates on Webkul Modules directly on the Plugins page.

Video Tutorial

Why use WooCommerce Product RMA Plugin?

Main Features of WooCommerce Product RMA Plugin

• Using Product RMA the customer can return or exchange a product.

• Admin can manage RMA status as well as reasons.

• Buyer and the admin can communicate at store end.

• Dynamic order selection with various options.

• RMA history with filters and pagination.

• Admin can manage return policy.

• The customer can upload images and video while requesting an RMA.

• Email notification of RMA for the admin and the customer as well.

• Print RMA details and shipping label easily.

• Admin can set order status for RMA.

New Features of WooCommerce Product RMA Plugin

• Introduced guest RMA feature.

• Customer can re-open the RMA request if the admin has closed the request

• Product stock will get updated after the return of the product.

• Introduced per product RMA time management.

• Provide shipping label upload option on Manage RMA page itself.

• Introduced mail notification for conversation.

• Introduced multi-language feature, added .pot file for translation.

Highlighted Features

1 – Guest Users

The guest user can also generate an RMA.

2 – RMA Status

The admin can change RMA status – approve, decline, and solve.

3 – RMA Reasons

The admin can create RMA reasons from which a customer can choose a valid reason.

4 – Shipping Label

The admin can also add a new shipping label.

4 – Email Notifications

Email notification of RMA for the admin and the customer as well.

4 – Buyer Admin Communication

The admin and the customer both can communicate regarding any query of the RMA.

Business Use

WooCommerce Product RMA Plugin streamline and automate the return processes, ensuring efficient management of Return Merchandise Authorization (RMA).

The plugin allows customization of return policies, fostering customer trust through a hassle-free experience.

With compatibility for WordPress Multisite, businesses can maintain consistency in their return procedures across various platforms, contributing to a positive customer relationship and satisfaction.

Support

Dear Customers, if you have a question/query, please raise a ticket at webkul.uvdesk.com. We will do our best to answer as quickly as it is possible. Kindly do not give us a low rating without contacting support on the issue you’ve faced. We are always happy to help you.

ChangeLog

"Initial release v 1.0.0", "Current release v 2.3.6"

v 2.3.6 (2026-06-25) Added: Advanced RMA analytics dashboard with request statistics, category-wise reports, and performance insights. Added: Automatic refund, replacement, and cancellation processing with configurable business rules. Added: Auto-create replacement orders for approved replacement requests. Added: Support for replacement product variations with configurable replacement workflows. Added: Wallet and original payment refund methods with configurable refund rules. Added: High-value RMA review workflow and time-based request submission support. Added: Added: category-based return Request action fees with configurable rules.. Added: Category-based RMA restrictions, product badges, and customer request limitations. Added: WhatsApp and SMS notifications with customizable templates and Twilio integration. Added: Advanced request filtering, searching, sorting, pagination, CSV export, and bulk actions. Added: Configurable "Keep the Item" cashback with eligibility rules and percentage-based cashback calculation. Updated: Admin-side UI with a modern,  design. Updated: Customer-side UI with an improved dashboard and enhanced user experience. Updated: Wallet, withdrawal, analytics, and RMA management interfaces with a refreshed design. Updated: Request forms, workflows, navigation, and reports for better usability. Updated: Coding structure according to WordPress coding standards. Improved: Performance, request processing, search, filtering, and bulk operations. Fixed: Minor bugs, UI issues, and compatibility improvements. 

v 2.3.5 (2026-06-25) Fixed: Security issues and updated the new WP-7 and WC-10.9 compatibility. Fixed: Conflict with media handling that prevented product image uploads. 

v 2.3.1 (2025-09-11) Fixed: Issue with guest user warranty request. Fixed: Variable product warning notice while guest user login. 

v 2.3.0 (2025-09-04) Fixed: Warranty request for guest user. Fixed: Managed warranty request after removing the same product from order. Fixed: Guest user redirects to the request warranty section instead of login section. Fixed: Product expiry Date calculated as per the order place date. Added: Allowed to upload webp type image file for shipping Label. Added: Highlighted return items under the order details at admin side. 

v 2.2.1 (2025-05-27) * Added: Warranty option shows based on the selected order type. * Updated: Coding structure according to WordPress coding standards. 

See Full Change Log