Ticksify - Customer Support Software for Freelancers and SMBs

Introduction

Ticksify is a modern, self-hosted helpdesk system designed to help teams manage customer support through a structured ticket workflow. It provides a centralized platform where businesses can receive, organize, and resolve customer inquiries efficiently.

Built with flexibility and control in mind, Ticksify allows companies to host the system on their own infrastructure, ensuring full ownership of their data. The platform is suitable for businesses of all sizes, including SaaS companies, agencies, and support teams that require a reliable ticket-based support solution.

Ticksify separates the system into dedicated roles for administrators, support agents, and customers. This clear role separation helps teams maintain an organized support workflow while ensuring proper access control and security.

What Ticksify Does

Ticksify provides a complete environment for managing customer support operations:

• Centralizes all customer inquiries into a single ticket management system.
• Enables support teams to track, prioritize, and resolve issues efficiently.
• Allows customers to create, manage, and follow their own support tickets.
• Supports optional knowledge base articles to reduce repetitive questions.
• Can operate as a standalone helpdesk or as part of an existing SaaS product.

Who Ticksify Is For

Ticksify is designed for organizations that need a self-hosted customer support solution, including:

• SaaS founders who want a dedicated ticket support system for their users.
• Companies providing customer support through structured ticket workflows.
• Agencies managing support requests for multiple products or clients.
• Developers looking for a customizable helpdesk built on the Laravel ecosystem.

Key Features

• Ticket Management: Create, assign, reply to, and resolve support tickets through a structured ticket workflow.
• Products: Organize tickets by the product or service they relate to.
• Categories: Classify tickets by topic to improve organization and routing.
• Custom Fields: Collect structured information tailored to specific products or ticket categories.
• Labels: Use internal color-coded tags to organize and filter tickets on the agent side.
• Knowledge Base: Publish help articles organized into collections with SEO-friendly URLs.
• Role & Permission System: Separate User (customer) and Agent models with a flexible permission system powered by Spatie.
• Email Notifications: Automatically notify users and agents about ticket updates using customizable email templates.
• Canned Responses: Save frequently used replies to respond to tickets faster.
• Fully Translatable: Built with a translation system that allows administrators to translate the entire interface and configure the application language.

Live Demo

You can explore Ticksify before installing it:

Frontend (Customer Portal)

• URL: https://ticksify.novabolt.dev/user/login
• Email: user@example.com
• Password: password

Admin / Agent Panel

• URL: https://ticksify.novabolt.dev/agent/login
• Email: admin@example.com
• Password: password

Support

We’re committed to your success. If you hit a roadblock, we’ve got your back:

• CodeCanyon: Leave a comment on our Item page for pre-sales or general questions.
• Official Support:Open a ticket at Help center for technical assistance.