WooCommerce POS Order Return & Exchange

POS Order Return & Exchange for WooCommerce

POS Order Return & Exchange for WooCommerce facilitates the POS user to manage both refunds and exchanges with ease. If a customer returns an order or specific products, the POS user can generate a return, upon which the order status is automatically updated to refunded and the inventory of the returned products is restocked automatically.

The exchange feature allows the POS user to replace the returned products with new ones, while the system instantly updates the order details, inventory, and price difference (if any). Additionally, the POS user can conveniently generate and print receipts for both returns and exchanges directly from the POS outlet.

Note:

• This Item only works with Webkul’s Point of Sale System for WooCommerce. Hence the POS Plugin is Required, to make use of this Plugin.
• In case the POS discount has been applied, then the complete order will get refunded instead of each item.
• POS Order Return for WooCommerce is compatible with POS Thermal Printer.
• This module is now compatible with WooCommerce’s new High-Performance Order Storage (HPOS) feature.and Cart and Checkout block.
• Check how to activate your WooCommerce plugin through the purchase code. and How do you get updates on Webkul Modules directly on the Plugins page.

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POS Order Return for WooCommerce?

Features of POS Order Return for WooCommerce

• POS users can generate refunds for customers..
• POS users can generate refund receipts.
• The status of the order which the POS user refunds turned to refunded from completed.
• A POS user can either refund the complete amount or partial amount for the order.
• It generates refunds and returns receipts for the orders which the POS user refunds.
• A refund can be generated for orders only once.
• The product inventory gets updated automatically when the POS user generates a refund for an order.
• This plugin is compatible with the dark mode theme.
• The Admin can view the updated product inventory under the Outlets section.
• The POS users can do Exchange for customers and generate receipts for POS.

Highlighted Features

1- Spontaneous Inventory Control

After a product is returned, the inventory is automatically updated.

2- Generation of Returns and Refunds

Any order that has been placed is eligible for a return or refund.

3- Return & Refund Order Receipt

Return and refund receipts can be generated by POS agents.

4- Full Or Partial Refunds Availability

The admin can refund the partial and full amounts for the product return.

5-Seamless Product Replacement

POS users can easily replace returned products with new ones during the exchange process

Business Use

Customers are the most crucial part of any business, therefore it’s critical to establish trust and a positive connection with them.

The POS Order Return for WooCommerce plugin allows company owners to provide this capability by allowing customers to return and receive a refund or exchange for broken or unsatisfactory products.

The POS Order Return for WooCommerce plugin is now multisite compatible.

As a result, this plugin is useful for business owners that run an e-commerce store or any other company that wants its consumers to buy their items again and again.

Support

Dear Customers, if you have a question/query, please raise a ticket at webkul.uvdesk.com. We will do our best to answer as quick as it is possible. Don’t give us a low rate without contacting support on the issue you’ve faced. We are always happy to help you.

ChangeLog

"Initial release v 1.0.0", "Current release v  2.4.0"

v 2.4.0 (2026-02-02) Added: Created drawer transaction on order refund and exchange. Added: Created debit transaction on exchange if new total is less than previous total. Added: Badge on the top of cart to represent it's a exchange cart while exchanging the order. 

v 2.3.1 (2025-10-23) Added: Multisite Compatibility. 

v 2.3.0 (2025-08-12 ) Fixed: Updated stock on exchange. Fixed: Variable selection issue. Fixed: Update stock issue in case of return the order including pos discount. Improved: Managed coding standard as per WooCommerce and WordPress standard. Added: Added return from item id instead of product id. Added: Refund payment option. Added: Payment wise refund report. 

v 2.2.0 (2024-06-17) Fixed: Exchange tax calculation issue incase of coupon applied. Fixed: Exchange auto discount applied issue when coupon applied in the order. Fixed: Return console error when pos discount applied. Improved: Normal invoice printing. Added: Thermal printer comaptibility and generated refund invoice. 

v 2.1.0 Fixed: Order change amount issue. Fixed: Order total issue on the invoice. Fixed: Partial refunded order status issue in case of a complete refund. Fixed: Stock manage issue. Fixed: Manage order return with order status. Fixed: Manage order exchange with order status. Fixed: Negative change issue while order exchange. Improved: UI issue in dark mode. Improved: Order return API data and response. Added: Custom partial refunded order status. Added: Print individual invoices/receipts for individual returns. Added: Print all returned data under one invoice/receipt. Added: Coupon and POS discount in order exchange. Added: Order refund report under the report section. Added: Compatibility with Point of Sale version 5.1.0. 

See Full Change Log