Helpy - Knowledge Base Ultimate Support Ticket Help Desk System

Overview

Demo

Features of Helpy

• Unimited Support Tickets
• Unlimited Departments
• Dynamic DataTable with filters
• Ticket Reopen & Re-Assign
• Texteditor File Manager
• Ticket Custom Fields with File Attachment
• Email notification
• Live notification system
• Unlimited Staff Members
• Add, remove & edit Knowledge Base in different departments
• Add, remove & edit different departments
• Forgot Password
• Open, Pending, Close & Replied Status for Tickets
• Admin, Staff & User Profile
• Powerful Admin Panel
• Fully functional Dashboard
• 100% Responsive for Mobile
• User Role Permissions
• Members can change their name, email, and password
• Upload Avatar
• Change password
• Secure Bcrypt password hashing
• Bootstrap
• Font Awesome & Line Awesome

Change Logs

Version 2.0.1 – May 07, 2024

 [Fixed] Intsallation Setup error fixed. [Fixed] File upload & others issues fixed. 

Version 2.0 – Novermber 20, 2023

 [Updated] Laravel 8 to 10 Upgrade with dependency. [New] Dashboard New Statistics Add. [New] Translations Management Add. [New] Multiple Language Access Add. [New] RTL Support Add. 

Version 1.4 – October 27, 2022

 [Updated] Laravel 8 Upgraded. [Fixed] Custom field file upload issues fixed. [Fixed] Notification issues fixed & table id to UUID updated. 

Version 1.3.7 – October 16, 2022

 [Update] Custom field .issue fixed. 

Version 1.3.6 – September 03, 2022

 [Update] Just Dependency Updated. 

Version 1.3.5 – July 04 2021

 [Fixed] [Fixed] Install Database config solved. 

Version 1.3.4 – April 27, 2021

 [Fixed] Email Configuration issue fixed. 

Version 1.3.3 – April 24, 2021

 [Fixed] Email Configuration issue fixed. [Fixed] Notifications issue fixed. [Added] Optimized application. 

Version 1.3.2 – January 04, 2021

 [Fixed] Gmail SMTP fixed, now working. [Fixed] Ticket add & reply, sometimes email send fail bug fixed. 

Version 1.3.1 – September 23, 2020

 [Added] Email Test notification in email setting. [Fixed] Ticket Comment reply bug fixed. 

Version 1.3 – 15 September, 2020

 [Added] Added dynamic Custom Fields in tickets. (File Attachment, Select option, checkbox, radio). [Added] Added File Manager. Now easily users can attach files in text-editor. [Added] Admin can add new Customer from admin panel. [Fixed] Fixed Dashboard bugs. [Fixed] Fixed Text Editor File/Image uploads 

Version 1.2.2 – 10 August, 2020

[Fixed] Fixed staff's ticket list bugs 

Version 1.2.1 – 16 May, 2020

[Fixed] Fixed user ticket list & Datatable bugs 

Version 1.2 – 01 May, 2020

[Added] Dynamic <strong>DataTable's</strong> with department/category & date range filter. [Added] Ticket <strong>Reopen</strong> system. [Added] Ticket <strong>Re-Assign</strong> to a specific department. [Fixed] Fixed some bug 

Version 1.0.1 – 12 April, 2020

[Added] 'Add New Ticket' and 'Knowledge' menu in User dashboard. [Fixed] Bug fixed in admin panel 'All Tickets' page. [Fixed] Bug fixed in admin panel 'Add New Knowledge Base. [Fixed] App Debug false. Error debug page disabled.