Smart FSM SaaS - AI Powered Field Service Management System

Overview

Smart FSM SaaS is a complete field service management platform you can run as your own SaaS business. Service companies sign up, choose a subscription plan and manage everything in one place: clients and assets, work order requests, estimates, work orders, technician scheduling, invoices, contracts, reports and their own public booking website.

Each owner’s data is kept completely separate. Employees (technicians) and clients each get their own portal with only the menus they need, and the built-in API powers the Android and iOS apps for technicians and clients (available as an add-on).

Built with Laravel, fully responsive, available in 12 languages with RTL support, and ready to sell with subscription plans, coupons and 6 payment gateways.

Demo Details

Preview Video : Click here to open the demo preview video

Admin URL: Demo Link

Documentation: Documentation Link

Super Admin
Email : superadmin@gmail.com
Password : 123456

Owner
Email : owner@gmail.com
Password : 123456

Employee
Email : employee@gmail.com
Password : 123456

Client
Email : client@gmail.com
Password : 123456

Mobile App (Add-on)

Android & iOS Apps – Available as Add-on. Flutter source code for two apps: FSM Technician for your field team (today’s jobs, GPS check-in, photos, client signature, AI plan for the day) and FSM Client for your customers (book, track jobs, approve estimates, pay invoices). Staff and customers enter your company code or scan a QR code, and the app shows your logo and colour. Both apps connect to your Smart FSM website through the built-in API.

Purchase the Mobile App: Field Service Management SaaS Mobile App

Who Is It For?

• SaaS founders – launch your own field service software and sell monthly, quarterly or yearly plans.
• Service companies – HVAC, plumbing, electrical, cleaning, installation, maintenance and repair teams that work at client locations.
• Facility and AMC providers – manage recurring maintenance and service contracts.

User Roles

• Super Admin – runs the platform: customers, packages, coupons, transactions, landing page and settings.
• Owner – full control of their service business, including their own AI key and website.
• Employee – technicians and staff see only their own jobs, timesheets, trips, attendance and leave.
• Client – requests service, approves estimates, pays invoices and tracks jobs.
• Unlimited custom roles with permissions.

Main Features

Clients, Assets & Sites

• Client management with multiple service sites and billing addresses
• Asset / equipment management with warranty dates and full service history
• Branches for multi-location companies
• Suppliers, services and parts with stock and reorder levels
• Import and export (CSV / Excel)

Requests, Estimates & Work Orders

• Work order requests with Kanban view, archive and trash
• Estimates with online client approval and signature
• Work orders with services, parts, tasks, appointments, feedback and Kanban view
• Dispatch board: drag a job to another day or technician to reschedule
• Technician suggestion by skill and past work on the asset
• Service level targets with breach alerts
• Locked work orders once completed (owner can reopen)
• Calendar view and downloadable calendar feed

Contracts & Maintenance

• Service contracts (AMC) with renewal reminders
• Recurring maintenance schedules that create work orders automatically before each due date
• Warranty expiry alerts and service offers

Invoices, Payments & Procurement

• Invoices created automatically when a work order is completed
• Credit notes and payment reminders
• Online payment: Stripe, PayPal, Flutterwave, Paystack, Razorpay and Bank Transfer
• Expenses with receipts and expense types
• Purchase orders to suppliers, received straight into stock

Field Team

• Employee portal: My Jobs, only the menus employees need
• Clock in / out attendance, trips and timesheets
• Leave requests with owner review
• Job photos, client signature and job completion from the phone

Owner Website (Front-End) & Custom Domain

• Every owner gets a public website – no coding needed
• Block-based page builder: hero with booking form, services and prices, reviews, steps, FAQ, team, gallery, map and more
• Online booking form that arrives as a work order request
• Track my job page for customers
• Service pages with full details, “What is included” and prices
• Service area postcode check
• App download section with QR code and store buttons
• Design options: colour, font, corners and light / dark colour
• Picture library for logo, banner and service pictures
• SEO settings and custom domain per owner

Dashboards & Reports

• Informative dashboard for every role with period filters (today, 7 days, 30 days, month, 90 days) and live refresh
• Needs-your-attention panel, today’s schedule, technician workload and trends
• AI summary on the dashboard, and optional weekly summary by email
• Reports: WO Request, Estimation, Work Order, Invoice, Attendance and Leave

AI, Notifications & Automation

• Choose your AI service: OpenAI, Anthropic Claude, Google Gemini or any compatible service
• Each owner adds their own AI key – stored encrypted
• AI features follow the subscription plan, with a daily request limit
• AI plan for the day, job summary, photo check and priority suggestion
• Email notification templates with enable / disable option
• SMS and WhatsApp notifications via Twilio
• n8n webhook integration
• Daily automation (cron job): recurring work orders, payment reminders, contract and warranty alerts

SaaS & Administration

• Subscription packages with user, client, work order and technician limits
• Plan features: logged history, AI, n8n, custom domain and mobile app
• Coupons and coupon history
• Transactions with bank transfer approval
• Pricing enable / disable option
• Dynamic landing page CMS, custom pages, FAQ and footer
• Landing page and register page enable / disable options
• Owner email verification enable / disable option
• Impersonate (log in as an owner to help)
• Logged history (login activity)

Settings & Security

• Company, account, application and email (SMTP) settings
• 2-factor authentication
• Google reCAPTCHA
• Site SEO settings
• Multi languages (12 included) and RTL / LTR
• Theme settings: multiple theme colours, light / dark mode, font styles

System Requirements

1. PHP >= 8.1
2. MySQL / MariaDB database
3. BCMath PHP Extension
4. Ctype PHP Extension
5. cURL PHP Extension
6. DOM PHP Extension
7. Fileinfo PHP Extension
8. GD PHP Extension
9. JSON PHP Extension
10. Mbstring PHP Extension
11. OpenSSL PHP Extension
12. PDO PHP Extension
13. Tokenizer PHP Extension
14. XML PHP Extension
15. Cron job support (for recurring work orders and reminders)
16. SSL certificate (HTTPS) recommended – required for online payments

What You Get

• Full Laravel source code
• Web installer – install in a few minutes
• Documentation with installation steps and a full feature guide (view online)
• Future updates
• Support through our ticket system

Need Assistance?

If you have any queries, please create a support ticket here, and our support team will respond as soon as possible.

Change Log

 Version 1.8 – 23 October 2026  New – Owner Website [New] Public website for every owner with a block-based page builder [New] Online booking form, track my job page and service pages with prices [New] Service area postcode check [New] App download section with QR code and store buttons [New] Picture library, design options and SEO settings [New] Custom domain per owner  New – Operations [New] Dispatch board with drag and drop rescheduling [New] Service contracts (AMC) and recurring maintenance schedules [New] Service level targets with breach alerts [New] Estimates with online client approval and signature [New] Credit notes, payment reminders and automatic invoice on completion [New] Purchase orders, suppliers and low stock reorder [New] Branches, client sites and asset service history [New] Import and export (CSV / Excel), trash and restore [New] Calendar feed for technicians  New – AI [New] Multiple AI services: OpenAI, Anthropic Claude, Google Gemini or any compatible service [New] Owner adds their own AI key (encrypted); AI follows the subscription plan [New] AI summary on dashboards, weekly summary by email, AI plan for the day [New] AI job summary, photo check and priority suggestion  New – Mobile & API [New] Mobile API for the Android & iOS apps (apps available as an add-on) [New] FSM Technician and FSM Client Flutter apps with company code and QR sign-in  Improved [Improved] New dashboards for Super Admin, Owner, Employee and Client with period filters and live refresh [Improved] Employee and client menus show only what each role needs [Improved] Sidebar menu regrouped under common titles [Improved] Website footer, content and pictures [Improved] Translations updated for all 12 languages [Improved] Documentation: full feature guide  Fixed [Fixed] Access control: users can only open records of their own account [Fixed] Small bugs and layout issues 

 Version 1.7 (08 Jun 2026)  * WhatsApp Integration for Sending Notification  * Razorpay Payment Gateway Integration  * Added WO Request Kanban View  * Added Work Order Kanban View  * WO Request Archive Management  * Work Order Archive Management  * Change the UI, Dashboard, and Client & Employee modules 

 Version 1.6 (17 March 2026)  * Add n8n Integration  * Add OpenAI Integration  * Add Duplicate Workorder Features 

 Version 1.5 (23 August 2025)  * Employee Dashboard Panel  * Client Dashboard Panel  * Employee Timesheet Based on Workorder  * Trip Module  * Attendance Module  * Workorder Feedback Module  * Report Section: WO Request, Estimation, Workorder, Invoice, Attendance, Leave  * Twilio SMS Template  * Twilio Integration for sending SMS  * Paystack Payment Integration  * Task Kanban View  * Calendar View 

 Version 1.4 (08 April 2025)  * UI Improvement  * Dynamic Landing Page CMS  * Pricing Features Enabled/Disabled  * 2-Factors Authentication  * Impersonate Features  * Fixed Small Bugs  * Added Custom Color Picker in Theme Settings 

 Version 1.3 (19 December 2024)  * Added Email notification enable/disable option.   * Added Owner account email verification enable/disable option.  * Added Email notification template 

 Version 1.2 (25 September 2024)  * Added Flutterwave payment gateway integration in subscription packages.  

 Version 1.1 (23 April 2024)  * Added theme multicolor with custom color picker   * Small improvement in theme design layout. 

 Version 1.0 (06 April 2024)  * Initial Release