EU Withdrawal Contract Requests for WooCommerce

Overview

From 19 June 2026, EU Directive 2023/2673 requires online stores selling to EU consumers to provide a clearly visible, always-available way for customers to withdraw from a contract within their 14-day legal right of withdrawal — using the same online channel they used to place the order.

EU Withdrawal Contract Requests for WooCommerce adds this entire feature to your store: a visible withdrawal link, a simple request form, an automated confirmation email flow, and a complete admin dashboard to manage every request — all without writing a single line of code.

Where Customers See It

• Auto-created page — a ready-made “Withdraw From Contract” page is created automatically on activation, with the request form already in place.
• Footer link — an optional “Withdraw from contract here” link can display automatically in your site footer.
• My Account tab — an optional “Withdraw From Contract” tab appears inside WooCommerce My Account, right after Orders, for logged-in customers.
• Shortcode support — place the link or the full form anywhere else you like, including navigation menus and widgets.

The Request Form

• Collects Name, Email, and Order/Contract Reference.
• Logged-in customers see their own real orders in a dropdown — no manual typing required.
• A manual reference field is available as a fallback for guests or orders not found in the dropdown.
• Optional “Reason” field for extra context.
• Duplicate protection — an order that already has an active request shows as disabled in the dropdown, and is blocked server-side even if entered manually.

Automated Email Flow

• Customer submits a request and receives an acknowledgement email with a confirmation button.
• Clicking confirm sends a final confirmation email to the customer.
• The store owner receives an instant admin notification with a direct link to review the request.
• All emails use a clean, modern, branded template with a fully customizable accent color.
• Email confirmation can be turned off for instant acceptance instead, if preferred.

Admin Dashboard

• A complete, searchable, filterable list of every withdrawal request received.
• Filter by status: Pending Confirmation, Confirmed, Processing, Refunded, Rejected.
• Open any request to change its status, add a private internal note, and optionally notify the customer by email.
• Each request links directly to its matching WooCommerce order for fast, accurate refund processing.
• Every status change automatically logs a note on the WooCommerce order itself, keeping a full audit trail in one place.

Settings & Customization

• Toggle the footer link and My Account tab on or off independently.
• Require email confirmation, or accept requests instantly.
• Optionally restrict the form to orders billed to an EU country, with server-side validation even for manually entered references.
• Set a custom admin notification email address.
• Choose your own email accent color with a built-in color picker.
• Optionally remove all plugin data automatically if the plugin is ever uninstalled.

Data & Compliance Tools

• One-click CSV export of all requests, respecting any active filter or search.
• Full integration with WordPress’s built-in Export Personal Data and Erase Personal Data tools, so customer data requests can be fulfilled properly. Erasure removes personal details while keeping a compliant record that the request was made and processed.

Documentation

Full installation and setup guide included in the documentation folder of your download ZIP.

Important Note

This plugin provides the technical tooling described in current WooCommerce guidance on EU Directive 2023/2673. Exact legal requirements can vary by EU member state and business type — please consult a qualified legal professional to confirm what applies to your store.

= Version 1.0.0 (2026-06-07) = * [+] Initial release