Deski Support - AI-powered WordPress HelpDesk & Support Ticketing

Deski is a powerful support ticketing plugin that aims to revolutionize the way you handle customer support. With a wide range of customizable features and seamless integrations, Deski ensures your customers get a consistent and efficient support experience.

Core Features

AI-Powered Support Assistant

Speed up response handling with integrated AI tools for draft generation, ticket summarization, and triage suggestions. You can also enable automatic AI draft notes and optional AI-based category/priority assignment for email-imported tickets, helping agents respond faster with better context.

Email-to-Ticket Automation

Turn your support inbox into a ticket pipeline with built-in Email-to-Ticket import. Incoming emails can automatically create new tickets or append replies to existing ones based on subject matching, while configurable defaults for category, priority, and agent keep triage consistent from the first message.

Shortcodes

We added shortcodes for better customization and smoother integration, convert any page to your customer support base using shortcodes!

Custom Fields

Deski also allows you to create custom fields, enabling you to gather specific information from customers when they submit new tickets. These fields can be tailored globally or made conditional, appearing only for specific categories, providing flexibility and efficiency in ticket handling.

Secure Note

Collect sensitive customer details safely with the new Secure Note custom field. It is built for data like usernames, passwords, API keys, private URLs, server access notes, and other confidential information submitted in support tickets.

Why it matters

• Encrypts sensitive values at rest in the database.
• Shows secure values masked by default in ticket views.
• Includes Show/Hide controls for authorized viewing when needed.
• Lets admins manage the encryption key from settings.
• Warns admins to back up the encryption key to avoid data loss.

Secure Note gives your support team a safer way to handle private credentials without exposing raw data in plain text.

Custom Ticket Status

Expand the ticket management capabilities with custom ticket statuses. In addition to the standard ticket statuses, Deski allows you to add your own, such as Fixing, Investigating, Testing, and more. Keep your customers updated with precise status updates that reflect the progress of their inquiries.

Attachments

Attachments are made simple with Deski. You have the option to enable or disable attachments, control file formats, sizes, and quantities. Flexibility in attachment settings ensures efficient communication and file sharing between customers and support agents.

RTL Support

Deski supports right-to-left (RTL) languages by automatically adjusting the layout to accommodate such languages. It seamlessly integrates with your website, regardless of the language direction, to provide a smooth and localized user experience.

Translatable

Language barriers? Not with Deski! Translate the plugin into any language using the included translation files and cater to a global audience.

Canned Responses

Save time by creating pre-defined responses to frequently asked questions. With just a few clicks, include these responses in any ticket reply, providing swift and consistent support.

Envato Integration

If you sell software on Envato Market, ensure smooth communication with buyers. Require a valid purchase code to open a ticket and streamline the support process.

WooCommerce Integration

Seamlessly convert products from WooCommerce into Deski categories, simplifying your workflow and enhancing customer satisfaction.

Mark Tickets As Overdue

Stay on top of your support tickets. Set a deadline, and Deski will mark unanswered tickets as overdue, ensuring immediate attention from your support team.

Edit History

Enable customers to update their replies while maintaining full visibility. Deski keeps a complete edit history of every response, so you can track changes effortlessly.

Auto Close Tickets

Streamline ticket management further. Configure Deski to automatically close tickets without customer responses after a specified number of days, saving you time and effort.

Import/Export Plugin Data

Easily extract all plugin data to an Excel spreadsheet, allowing you to conveniently make offsite modifications and effortlessly import it back into the system whenever necessary.

Google ReCaptcha V3 Integration

The integration of Google’s cutting-edge captcha technology not only enhances the security of the login and registration forms but also ensures a seamless user experience by efficiently distinguishing between human users and malicious bots, thereby preventing unauthorized access and safeguarding sensitive data.

REST API

The plugin offers a robust REST API, enabling seamless integration of Deski Support with third-party platforms and developing new tools.

Support

Fast and responsive support, you will receive support directly from the developer.

 Version 2.1.0 – March 2, 2026      [ADDED] OpenAI-powered drafting, summarization, and triage, including optional auto-draft notes and auto-triage for email-imported tickets.      [ADDED] Mailbox import that creates or updates tickets from emails, with configurable defaults, attachments, and subject-based reply matching.  Version 2.0.1 – February 27, 2026      [ADDED] Secure Note custom field for storing sensitive ticket data (usernames, passwords, API keys, private links). Secure Note values are encrypted in the database, masked in ticket views with show/hide controls, and include an admin-managed encryption key setting.   Version 2.0.0 – February 22, 2026      [ADDED] Account Notes: saved per customer and shared across all their tickets.     [ADDED] Ticket To-do List: stored per ticket with status and author.     [FIXED] Intermittent loss of ticket and reply content. Save errors now show in the UI.     [FIXED] REST ticket priority saving.     [FIXED] Security improvements across auth, requests, and data handling.  Version 1.2.9 – November 16, 2024      [ADDED] Debug logging option.  Version 1.2.8 – September 29, 2024      [FIXED] Ticket content not getting saved to the database.  Version 1.2.7 – May 20, 2024      [FIXED] Email notifications issue.  Version 1.2.6 – January 26, 2024      [FIXED] Create ticket form not rendering correctly in Deski frontend.  Version 1.2.5 – January 22, 2024      [ADDED] The option to hide the user role on the front end.  Version 1.2.4 – January 22, 2024      [ADDED] Missing strings to the translation file.     [ADDED] The option to disable text capitalization in the dashboard.  Version 1.2.3 – January 4, 2024      [ADDED] The option to hide the category field on the front end.      [FIXED] Disable registration form option not working.     [FIXED] Adding two shortcodes to the same page causes the text editor not to show.  Version 1.2.2 – October 7, 2023      [ADDED] shortcodes.  Version 1.2.1 – September 8, 2023      [FIXED] Ticket submission error.  Version 1.2.0 – September 6, 2023      [ADDED] REST API.  Version 1.1.3 – July 26, 2023      [FIXED] Not redirecting properly after new user registration  Version 1.1.2 – July 25, 2023      [ADDED] Preparation for add-on release.  Version 1.1.1 – July 23, 2023      [FIXED] Custom CSS/JS files are not being properly included when a child theme is active.  Version 1.1.0 – July 14, 2023      [FIXED] Attachment bug fix.  Version 1.0.9 – July 12, 2023      [ADDED] Show customers past tickets on the view ticket page.  Version 1.0.8 – June 30, 2023      [ADDED] Filter deski_reply_content      [FIXED] Links added without protocol in replies are not being handled correctly.  Version 1.0.7 – June 28, 2023      [FIXED] Links in email templates are not formatted correctly if Deski's front end is in a subfolder.  Version 1.0.6 – June 11, 2023      [Added] Canned responses categories.  Version 1.0.5 – June 5, 2023      [ADDED] Google ReCaptcha v3 integration.  Version 1.0.4 – June 1, 2023      [ADDED] The option to import/export plugin data.  Version 1.0.3 – May 17, 2023      [ADDED] The option to display notices in the front, login/registration page, and the dashboard.  Version 1.0.2 – May 15, 2023      [FIXED] Custom field update bug.  Version 1.0.1 – May 11, 2023      [FIXED] Translatable role names not showing correctly.     [ADDED] License verification.  Version 1.0  – May 8, 2023      - Initial release.