DeskHive – Laravel Support Ticket & Knowledge Base System

DeskHive – Laravel Support Ticket & Knowledge Base System

DeskHive is a standalone self-hosted help desk built with Laravel. Everything your support team needs in one application: ticket management, knowledge base, customer portal, agent portal, email-to-ticket pipeline, REST API, and more. No additional products or subscriptions required.

Whether you’re running an Envato shop, a SaaS product, or any business that needs organized customer support, DeskHive gives you a professional helpdesk out of the box. Install it on your server, configure your departments and agents, and start resolving customer issues in minutes.

Latest Version 1.0.4. Released Jul 01, 2026 Click HERE to view the Changelog

• Added support for reply attachments in notification and welcome emails
• Added Enhanced Conversions support for website tracking (Google Ads)
• Added a dynamic llms.txt fallback for AI crawlers
• Improved support portal with a knowledge base menu and logo linking to your site
• Improved overall performance
• Improved cookie consent accessibility (WCAG contrast and accessible dialog labels)
• Improved comment validation
• Improved page speed by stripping cookies on publicly cacheable responses
• Fixed customer blocking now working reliably without a page reload
• Fixed a missing settings section
• Fixed sub-folder installations not resolving URLs correctly
• Fixed email logo aspect ratio and restored footer social links in emails
• Fixed paid plugins not opening the purchase page from the plugin detail modal
• Fixed layout shift from lazy-loaded images by resolving their dimensions
• Fixed image fields not saving in shortcode tab items beyond the first
• Fixed media library not rebuilding the public disk after changing the upload path

Built on our battle-tested Botble CMS core using Laravel 13, DeskHive is fast, secure, and fully customizable with complete source code included.

• Admin Panel: https://desk-hive.botble.com/admin
• Admin account: admin – 12345678 (username & password are autofilled)
• Customer Portal: https://desk-hive.botble.com/support
• Customer account: customer@botble.com – 12345678
• Agent Portal: https://desk-hive.botble.com/support/agent/dashboard
• Agent account: agent@botble.com – 12345678

Note: Price will be increased after 13 sales, hurry up!!!

Screenshots

Admin Dashboard

Modern admin dashboard with ticket statistics, open tickets, and quick actions.

Ticket Management

Full ticket list with status, priority, department, and agent filtering.

Agent Portal

Dedicated agent workspace with personal ticket queue, canned responses, and notifications.

Customer Portal

Self-service customer portal with ticket submission, knowledge base, and social login.

Knowledge Base

Organized articles with categories, full-text search, and helpful/not-helpful voting.

Reporting & Analytics

Track ticket volume, agent performance, and support metrics.

Settings

Configure departments, notifications, Envato verification, email piping, and API keys.

We have a dedicated support center for all of your support needs. It includes our Documentation and Ticket system for any questions you have. We usually get back to you within 12-24 hours.

Key Features (Last Updated: March 2026):

• Buy One Time & Get Free Updates Forever
• Free Installation – If you face any problem during installation, we will help you and it’s FREE
• Support Tickets – Customers submit tickets with priorities (Low, Medium, High, Urgent), statuses, departments, categories, labels, and file attachments
• Knowledge Base – Self-service articles organized by categories with full-text search and helpful/not-helpful voting
• Customer Portal – Login, register, submit tickets, browse knowledge base, manage profile with social login (Google, Facebook, GitHub, LinkedIn, X, Envato)
• Agent Portal – Dedicated workspace with personal ticket queue, canned response shortcuts, real-time notifications, and performance metrics
• Email-to-Ticket Pipeline – Automatically create tickets from inbound emails via IMAP polling. Customer replies thread back to the original ticket
• REST API – Internal (admin) and external (agent) API with scope-based authentication for custom integrations
• Dark Mode – Full dark mode support across customer portal, agent portal, and auth pages
• RTL Support – Automatic right-to-left layout for Arabic, Hebrew, Persian, Urdu, and other RTL languages
• 39 Languages – Built-in translations with preferred language setting per customer/agent
• Reply Reactions – Like/unlike individual ticket replies for instant feedback
• Departments & Teams – Route tickets to the right team with auto-assignment rules
• Custom Fields – Add text, textarea, select, checkbox, and radio fields to the ticket form
• Canned Responses – Pre-written reply templates with keyboard shortcuts for faster responses
• Envato Integration – Verify purchase codes before ticket submission for Envato marketplace sellers
• License Manager Integration – Verify license codes via Botble License Manager
• Email Notifications – Customizable email templates for new tickets, replies, status changes, and assignments
• Activity Logs – Full audit trail of all ticket events
• Dashboard Widgets – At-a-glance counts for open, today’s, and unassigned tickets
• Reporting & Analytics – Ticket volume trends, agent performance, and resolution metrics
• Theme Customization – Colors, typography, logos, and auth page backgrounds via Theme Options
• Agent Password Reset – Agents can reset forgotten passwords via email
• 100% Responsive – Works perfectly on desktop, tablet, and mobile
• Built on Botble CMS (Laravel 12) – Used by thousands of customers worldwide
• Easy to install with UI – Web installer, no command line needed
• Fast support – We always reply your ticket within 1 business day

Who is DeskHive For?

• Envato Authors – Verify purchase codes and manage support for your CodeCanyon/ThemeForest items
• SaaS Companies – Provide organized ticket support with knowledge base for self-service
• Small & Medium Businesses – Run a professional helpdesk without monthly SaaS fees
• Web Agencies – Offer support portals to your clients with custom branding
• Open Source Projects – Accept support tickets with license verification

Many free plugins by our community authors

There are many free plugins available on our Marketplace: https://marketplace.botble.com/products

Just install it in Admin > Plugins > Add new to use it.

Note: We just provide free installation service for hosting using cPanel or Direct Admin. If you’re using VPS, you need to install cPanel or Direct Admin. We don’t provide installation service on localhost.

If you need free installation service, please create a ticket on our support center https://support.botble.com and give us access to your hosting (hosting URL, username and password), our dev team will install it for you.

Notes:

• CONSIDERING PURCHASING OUR ITEM? Please view our support section for important notes and questions.
• Images used in the demo are not included in the download package. They are used for demo purposes only.

Requirements

• Apache, nginx, or another compatible web server.
• PHP >= 8.3
• MySQL 5.7+ or MariaDB 10.2+
• PDO PHP Extension
• OpenSSL PHP Extension
• Mbstring PHP Extension
• Exif PHP Extension
• Fileinfo Extension
• XML PHP Extension
• Ctype PHP Extension
• JSON PHP Extension
• Tokenizer PHP Extension
• Module Re_write server
• PHP_CURL Module Enable

Changelog

Version 1.0.4 – Jul 01, 2026

- Added support for reply attachments in notification and welcome emails - Added Enhanced Conversions support for website tracking (Google Ads) - Added a dynamic llms.txt fallback for AI crawlers - Improved support portal with a knowledge base menu and logo linking to your site - Improved overall performance - Improved cookie consent accessibility (WCAG contrast and accessible dialog labels) - Improved comment validation - Improved page speed by stripping cookies on publicly cacheable responses - Fixed customer blocking now working reliably without a page reload - Fixed a missing settings section - Fixed sub-folder installations not resolving URLs correctly - Fixed email logo aspect ratio and restored footer social links in emails - Fixed paid plugins not opening the purchase page from the plugin detail modal - Fixed layout shift from lazy-loaded images by resolving their dimensions - Fixed image fields not saving in shortcode tab items beyond the first - Fixed media library not rebuilding the public disk after changing the upload path

Version 1.0.3 – Jun 01, 2026

- Improved page speed with an option to collapse HTML whitespace - Fixed multilingual sitemaps so /sitemap.xml returns a proper sitemap index and per-locale sitemaps are reachable - Fixed slug translations matched by language code instead of URL prefix - Fixed table rendering on admin pages that display multiple tables - Fixed admin notification count not refreshing when new notifications arrive - Fixed admin AJAX errors showing unclear messages when the network response is missing - Fixed a validation error when using captcha on custom forms - Fixed UTF-8 corruption when saving data containing special characters - Fixed language code validation to block injection-style values (security patch) - Fixed model class validation on translation import and export (security patch) - Fixed the Vite build pipeline to run on Windows

Version 1.0.2 – May 02, 2026

- Upgraded frontend build pipeline to Vite 8 - Added richer agent ticket row previews with reference id, status/priority badges, and last reply attribution - Added hourly auto-clear cache cron for framework cache - Added configurable cache size warning threshold - Added cascading source/module/group filters and search in translations manager - Added Google Consent Mode v2 for Google Tag Manager in cookie consent - Added pluggable cookie consent styles - Added plugin validation error messages on activation - Added persistent search and status filters in plugin management - Added explicit database mapping support in theme presets installer - Added configurable session serializer via environment variable - Improved agent portal to distinguish admin replies with a dedicated badge - Improved installer and system updater reliability - Improved media with responsive srcset and WebP support - Improved PDF generation - Improved page speed and overall performance - Improved German translations with proper terms - Improved command to check missing theme options - Fixed knowledge base forms rejecting valid UUID/ULID category and parent selections - Fixed broken escalation modal on agent ticket page - Fixed locked tickets allowing customer-facing replies through the agent portal - Fixed notification dropdown overflowing on narrow mobile screens - Fixed media uploads to surface real PHP errors on shared hosting - Fixed session invalidation migration and login listener - Fixed language auto-detection when default locale visible in URL - Fixed locale download to only copy target locale files - Fixed translation save to invalidate opcache and broadened search - Fixed update downloads with retry on flaky connections and corrupted zips - Fixed theme typography options to be shared across locales - Fixed font fallback for non-Latin scripts to use system stack - Fixed theme auto-image reset to allow utility class overrides - Fixed datepicker year visibility and improved search tab ordering - Fixed URL generation for translated slug key and prefix in non-default locales - Fixed selector download modal

Version 1.0.0 – March 2026

- First release.

Botble

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