Booking Reviews & Ratings – Bookpro

Comment Rating is an add–on for the BookPro plugin that lets your customers rate services and leave detailed reviews after their booking. Collect multi–criteria star ratings and comments to build trust, showcase happy customers and win more bookings.

Important: This is an add–on and requires the BookPro plugin to be installed and activated.

Problems Solved

• No social proof. New visitors hesitate when there are no reviews. Real ratings and comments give them the confidence to book.
• Hard to measure quality. Multi–criteria ratings show exactly what customers love and where a service can improve.
• Feedback is scattered. Collect and display reviews right on your booking site instead of chasing them across other platforms.
• Low conversions. Showing genuine experiences at the point of decision helps turn visitors into paying customers.

Who Is This Add-on For?

• Salons, spas and barbershops that rely on reputation and word of mouth.
• Clinics, studios and wellness centers collecting client feedback.
• Service businesses that want to display trust and social proof.
• Any BookPro site that wants ratings and reviews on its services.

Key Benefits

• Turn customers into social proof. Real star ratings and reviews from real bookings convince new visitors that your service is worth booking.
• Understand your quality. Multi–criteria scoring breaks feedback down into what matters, so you can see strengths and fix weak points quickly.
• Boost conversions. Displaying reviews exactly where people decide to book increases confidence and helps more visitors complete a booking.
• Stay in control. Moderate submitted reviews and configure rating criteria so the feedback shown on your site stays relevant and fair.

How It Works

1. Set your criteria. Define the rating criteria customers will score, such as quality, service or value.
2. Customer books and visits. A customer completes a booking with your business.
3. Customer leaves a review. After the service, they rate each criterion and write a comment through the review popup.
4. Reviews go live. Approved ratings and comments appear on the front end with an average score.

Main Features

• Multi–criteria star ratings.
• Customer reviews and comments.
• Review submission popup after booking.
• Reviews and comments display on the front end.
• Average rating calculation and display.
• Rating criteria management.
• Review settings and configuration.
• Moderation control for submitted reviews.
• Translation ready, WPML and Polylang compatible, with RTL support.

Use Cases

• A hair salon showing star ratings on each stylist’s services.
• A spa collecting feedback on massage and treatment quality.
• A clinic displaying patient reviews to build trust.
• A barbershop showcasing happy–customer comments.
• A wellness studio measuring service quality across criteria.

Why Choose This Add-on?

• Built for BookPro. Reviews connect directly to real bookings and services, so ratings are authentic and relevant.
• More than stars. Multi–criteria scoring gives richer, more useful feedback than a single rating.
• Conversion focused. Social proof is shown where it matters most to help drive bookings.
• Clean and flexible. Namespaced code with hooks and filters, translation ready, WPML compatible and RTL supported.

Frequently Asked Questions

Do I need the BookPro plugin?

Yes. Comment Rating is an add–on and requires the BookPro plugin to be installed and activated.

Can customers rate on multiple criteria?

Yes. You can define several rating criteria, and customers score each one when they leave a review.

Can I moderate reviews before they show?

Yes. Submitted reviews can be moderated so you control what appears on your site.

Where are the reviews displayed?

Ratings, comments and the average score are shown on the front end alongside your services.

Is it translation ready?

Yes. It ships with a .pot file, is compatible with WPML and Polylang and includes RTL support.

Do you provide support and updates?

Yes. You receive regular updates and dedicated support. Reach us through our support page.

Change Log

 Fix security