ChatMart – WhatsApp Commerce SaaS with QR Storefronts, Orders, Bookings & AI Upsells

New in v1.2 — sell without a Meta account

Until now, Chatmart asked you to register a Meta app and get WhatsApp Cloud API approval before you could take a single order. That requirement is gone.

• QR storefront. Every branch gets a public shop link and a printable QR code. Customers browse, choose their options and tap Order — and it arrives as an ordinary WhatsApp message on your own number. No API, no tokens, no Meta account, and no app for your customer to install.
• Four steps to a live shop. Add your number, add what you sell, publish, share. A checklist on the dashboard walks you through it and then disappears.
• Multi-business SaaS. One installation can now run many separate businesses, each with its own plan, limits and billing period, managed from a new platform area.
• Product options. Sizes, grinds, milks, add-ons — with prices that adjust as the customer chooses. Every price is recalculated on the server, so a tampered basket cannot change what is owed.
• Order tracking without an account. Every order gets a private tracking link the customer can open at any time to see its progress.
• Options on mobile. The merchant app now shows exactly what each customer chose on every order line.

Everything from earlier versions is still here, including the optional WhatsApp Cloud API integration and the optional AI suite.

Your customers are already on WhatsApp. They message a business, wait, ask the price, wait again, and half of them drift away before anyone replies. Chatmart turns that inbox into a real storefront and a real booking desk — and, now, into an AI assistant that takes the order for you. A customer sends a message and, without leaving the chat, browses a catalog, orders, pays, and books a genuine appointment slot. No app. No link. No account. Just a conversation that ends in a sale.

Every message you miss is a sale someone else makes

Answering by hand does not scale. Chatmart answers in seconds, every hour of the day, in whatever language the customer writes in — and everything it does lands in one admin panel on web and mobile. This is the WhatsApp Business Suite: one installation that sells products, takes bookings, and understands voice, language and intent on its own.

The very same order in your pocket — run every branch from the companion admin app on iOS and Android, no desktop required. Customers still install nothing.

See it working: one chat, the whole purchase

These are real screenshots from the live demo you can open right now. The customer taps a category and sees your real products and prices; the order is confirmed with a real order number and can become a weekly standing order in one tap; and a customer who writes in Spanish gets the entire conversation back in Spanish, menu and all. Every install also ships a private in-browser tester, so you can feel this yourself before connecting a phone.

The leap: an AI ordering assistant, built in

Most WhatsApp storefronts stop at a menu and a cart. Chatmart goes where the market is heading. Every capability above ships in the box and is optional and switchable from configuration — turn it on with a free API key, or leave it off and Chatmart runs exactly as it always has, with no AI code path and no cost.

Snap a menu — get a live catalog in seconds

Setting up a catalog by hand is the reason most storefronts never launch. So Chatmart removes it. Pick a category, upload a photo of a paper menu or price list, and press Scan.

Seconds later the AI has read the photo and filled in every item, price and stock level, ready to edit and create with one click. What used to be an evening of data entry is now one photo. (Genuine result from the live demo — six products read straight from a real menu.)

Your dashboard just became an advisor

Open the panel and the AI Advisor has already read your own sales, stock and bookings and written a few plain-language moves for the day — restock a fast-seller, nudge a pending booking, promote a quiet line. It draws only on your live data and falls back to sensible rule-based tips if the model is ever offline. (Real dashboard from the demo.)

Whatever you sell, it already fits

Chatmart is one universal system — and the Showcase Center lets you prove it in a click. Preview the entire panel set up as a coffee shop, a salon, a clinic, a tutor or a retail store in a private demo that never touches your real data, then seed that setup into a branch as a starting point — or start blank. Everything stays editable, and a single Undo removes exactly what was added and nothing you made.

A real booking desk, with no double-booking

Native in-chat forms. Chatmart implements WhatsApp Flows, Meta’s official in-chat form system, so customers pick a time inside WhatsApp instead of tapping out to a web page. Payloads are encrypted with RSA-OAEP and AES-GCM exactly as Meta requires.

Live slot availability. The times offered are calculated the moment the customer opens the picker, against existing bookings, the service’s duration, staff capacity and opening hours — so a slot taken seconds earlier is never shown and double-booking cannot occur.

No-show reminders. Every upcoming booking gets a one-tap Confirm / Cancel prompt: a cancel frees the slot instantly, and anything still unconfirmed is flagged so your team can act before the chair sits empty.

The gap this fills

WhatsApp is where a huge share of small businesses already take orders — by hand, in an inbox. Ordering tools exist; real appointment capability has been the missing piece. A salon, barber, clinic, tutor, garage or studio needs a customer to pick a real time from real availability, and needs that to stay correct when two people book at once. Chatmart does both: sell products, take bookings, or run the two together from the same installation and the same number.

A control room for the whole operation

Everything lands in one panel: revenue and booking analytics, a live order pipeline, recurring orders, low-stock alerts and branch comparison — on web and the companion mobile app. Move an order through its lifecycle and the customer is notified on WhatsApp at every step.

One purchase, the whole business engine

Demo instructions

The live preview opens on a page with four ways in, so you can test whichever part matters to you without hunting for it. The demo resets every hour — click anything.

• 1. Order as a customer (no login, about 20 seconds): open the storefront, choose a size and a grind, tap Order, and watch it turn into a WhatsApp message. This is the shortest way to see what Chatmart does.
• 2. Run the business: the order you just placed is already in the dashboard, with the customer saved and the stock adjusted.
• 3. Chat with the assistant: order by typing, in your browser, with no WhatsApp account needed.
• 4. Install the Android app: the merchant app, connected to the same demo server.

Demo logins for the web panel and the mobile app:

• Super Admin (full access): Email: super@example.com — Password: password
• Branch Manager: Email: manager@example.com — Password: password
• Staff (orders only, no revenue data): Email: staff@example.com — Password: password

The storefront and the chat assistant need no login at all.

Licensing

Chatmart can run many separate businesses on one installation, each with its own plan and limits. Please choose your licence accordingly:

• Regular License — you are running Chatmart for your own business, or building it for a single client, and end users are not charged to use it.
• Extended License — you are charging the businesses that use your installation, for example running it as a paid multi-tenant SaaS.

If you are unsure which applies, Envato’s licence pages are the authority; buy the Extended License if you intend to charge your users.

AI features disclosure

This item includes optional AI-powered features that require an API key from one of the following providers: Google Gemini, OpenAI, or Groq. These features (AI Advisor, voice ordering transcription, smart upsell suggestions, snap-to-catalog menu scanning, and auto-language detection) are disabled by default and only activate when you provide your own API key. Usage charges from the chosen AI provider are billed separately and are not included in the purchase price. The application functions fully without any AI features enabled.

Key features

• AI ordering assistant: voice ordering, smart upsell, menu scanning and automatic language detection, each independently switchable
• AI Advisor: plain-language growth tips on the dashboard, drawn from your own live sales and bookings
• Showcase Center: preview the panel as any industry and seed it into a branch as a starting point, fully reversible
• Recurring orders placed automatically on a weekly or monthly schedule, managed from the panel
• No-show reduction: appointment reminders with one-tap Confirm or Cancel that free abandoned slots and flag at-risk bookings
• Guided WhatsApp conversation driven by a state machine, with reset keywords, session timeouts and recovery from failures
• Product catalog with categories, stock, SKUs and images, plus sync to a Meta Commerce Catalog for Multi-Product Messages
• Appointment services with duration and capacity, weekly opening hours and the live availability engine
• Stripe Checkout links sent in the chat, webhook confirmation, and automatic refunds when a paid order is cancelled
• Admin panel: dashboard, orders, recurring orders, appointments, branch comparison, products, categories, services, customers, campaigns, team, settings
• Three roles with server-enforced permissions. Staff never see revenue
• Broadcast campaigns to a filtered customer list using Meta-approved templates
• Loyalty points, awarded on delivery and reversed on cancellation
• Order tracking: customers check the status of any order straight from the chat
• Abandoned cart recovery, sent once, inside the 24-hour service window
• Light and dark themes across every screen
• Every customer-facing message in a language file; each branch can speak a different language
• Companion Flutter mobile app for Android and iOS over a token-authenticated REST API

Technical highlights

• Laravel 13 on PHP 8.3, Livewire 3, Tailwind CSS; Flutter for the mobile app
• WhatsApp Cloud API only. No unofficial automation, so business numbers are not put at risk
• Webhook signatures verified on every request, failing closed when no secret is set
• Inbound messages processed on a queue with idempotency, so Meta retries cannot duplicate a reply
• Provider-agnostic AI layer: choose Groq, Google Gemini or OpenAI, swappable from configuration without touching code, and fail-soft so an AI outage never blocks an order
• Meta access tokens encrypted at rest
• Automated test suite covering the conversation engine, payments, tenancy and scheduling
• One-command installer: php artisan chatmart:install

Requirements

• PHP 8.3 or newer
• MySQL 8.0+ or MariaDB 10.6+
• Composer 2.x
• Apache or Nginx with the document root pointed at the public folder
• HTTPS in production, required by Meta for webhook delivery
• A Meta WhatsApp Business account, which provides a test number and access token at no cost during setup
• Node.js 18+ and npm (to compile frontend assets during installation)

Third-party services and ongoing costs

Chatmart is a one-time purchase with no subscription of its own. It connects to outside services that bill you directly, and those charges are ongoing and are not included in the price of this item.

• Meta WhatsApp Cloud API — optional as of v1.2. You do not need it to take orders. Every branch gets a storefront link and a QR code, and orders arrive as ordinary WhatsApp messages on your own number with no API, no tokens and no Meta account. Add the Cloud API only if you also want the in-chat bot that replies automatically, sends status updates and runs campaigns. If you do use it, Meta bills you per conversation at a rate that depends on the conversation category and your customer’s country; Meta also provides a test number and a development allowance. Pricing is set by Meta and can change.
• AI provider — optional. Only needed for the AI features (voice ordering, smart upsell, menu scanning, auto-language, AI Advisor). Choose Groq, Google Gemini or OpenAI; each offers a free tier that is enough to evaluate every AI feature at no cost. Beyond the free tier the provider bills you directly per use. With AI switched off, Chatmart works exactly as it does without it.
• Stripe — optional. Only needed to take card payments in the chat. Stripe charges a percentage plus a fixed fee on each successful charge, varying by country. Without Stripe, orders are still taken and confirmed without online payment.
• Firebase Cloud Messaging — optional. Push notifications to the mobile app. No cost at these volumes.
• Web hosting — required, as with any PHP application.

You will need your own accounts with Meta and, if you want them, an AI provider and Stripe.

What is included

• Complete Laravel source code, and the complete Flutter mobile-app source code
• A ready-to-install Android APK, to try the app without compiling it
• Documentation as browsable HTML and as an illustrated PDF, covering installation, WhatsApp setup, a screen-by-screen walkthrough, the AI features, customization and architecture
• Logo and icon sources for rebranding
• Demo data seeder, so every screen can be viewed with realistic content

Support

Support is provided through the item support tab and covers the product working as documented.