Chatflow – AI Customer Support & eCommerce Assistant (SaaS)

ChatFlow – AI Customer Support ChatBot & SaaS Platform

v1.3.0 · Google Gemini & OpenAI GPT · Multi-Tenant · White-Label Ready

Request a special demo to access all features. AI API usage is restricted due to abuse. LendaLabs@gmail.com

ChatFlow is a fully-featured, production-ready AI chatbot SaaS platform you can deploy on your own server and sell as a subscription service. It ships with dual AI engine support (Google Gemini + OpenAI), native Shopify & WooCommerce e-commerce integration, a RAG-powered Knowledge Base, Stripe & PayPal billing, a built-in Workflow Builder, live human takeover, and much more — all under one roof.

Questions? LendaLabs@gmail.com

What’s New in v1.3.0

• Workflow Builder – Visual drag & drop automation; trigger actions based on chat events
• Semantic Product Search – AI understands natural language, not just keywords
• Return Request Creation – Customers initiate returns directly inside the chat
• Stripe & PayPal Payments – Subscription billing with webhooks & auto-renewals
• No-Code Page Builder – Build landing pages straight from the admin dashboard
• Free Trial System – Configurable trial duration and per-plan feature limits
• RAG Knowledge System – Train AI with your own PDFs, DOCX, and TXT files
• Voice Messaging – Users send voice messages; AI transcribes and replies instantly
• Smart Ticket System – One-click ticket creation from any chat, with email notifications
• 100% Mobile Optimization – Fully responsive widget and dashboard on every screen size

E-Commerce Integration

Shopify & WooCommerce — Native, Dual-Platform

• Real-time product search with natural language (price, category, brand, color, size, stock filters)
• Add to cart & checkout flow directly inside the chat widget
• Order tracking by email or order number
• AI-powered product recommendations
• Automatic sale & discount product detection
• Return request creation from the chat

Dual AI Engine – Gemini + OpenAI

• Switch between Google Gemini and OpenAI GPT-4 / GPT-5 per chatbot
• Gemini offers the best price-to-performance ratio for high-volume deployments
• Automatic detection of model capabilities (vision, function calling)
• Context-aware conversation history for natural, multi-turn dialogue
• Custom system instructions per chatbot — define personality, tone, and scope

AI Vision & Image Analyzer

• Users send images or documents directly in the chat
• AI recognizes products, identifies issues, and provides visual support
• Supported: JPG, PNG, PDF, DOCX, TXT
• Ideal for product queries, technical support, and return flows

Knowledge Base & RAG System

• Upload PDF, DOCX, or TXT to build a private knowledge store
• Powered by pgvector — vector similarity search for accurate, grounded answers
• AI automatically retrieves the most relevant context per message
• Enable / disable individual knowledge entries per chatbot

AI Lead Detection & Capture

• AI automatically extracts email, phone, and company name from conversations
• Lead confidence scoring — see how qualified each contact is
• Leads dashboard with full conversation history per lead
• Instant notification when a new lead is captured

️ Workflow Builder

• Drag & drop visual automation designer — zero code required
• Trigger actions based on chat events, keywords, or user data
• Multi-step flows: send email → create ticket → notify agent

Live Chat & Hybrid AI + Human Mode

• Real-time Socket.io messaging — zero delay
• Agents take over any conversation at any time
• Typing indicators, online status, message history
• Multi-agent support with assignment & transfer

Support Ticket System

• Create a ticket from any chat with one click
• Status tracking: Open / In Progress / Resolved
• Threaded messages within each ticket
• Email notifications on creation and updates

Subscription & Billing

• Stripe: Checkout, webhooks, auto-renewals, invoices
• PayPal: One-time and recurring payments
• Built-in plans: Free · Starter ($29/mo) · Professional ($79/mo) · Enterprise
• Automatic feature & conversation limit enforcement per plan
• Free trial with configurable duration and limits

✨ Core Platform

Widget & Embedding

• Embed on any website with a single line of JavaScript
• WordPress plugin included — install in minutes
• Full customization: colors, position, welcome message, size, animations
• Domain-based access control per chatbot
• Fully responsive — mobile, tablet, desktop

Admin Dashboard

• Full multi-tenant SaaS admin panel
• User management, subscription control, revenue tracking
• Platform-wide analytics: message counts, response times, satisfaction rate
• No-code landing page builder
• SEO settings: meta tags, keywords, Open Graph

Multi-Language

• 90+ language options per chatbot (incl. regional variants: en-US, pt-BR, etc.)
• AI responds automatically in the configured language

Security

• JWT authentication with role-based access control (Admin / User)
• bcrypt password hashing · CORS protection · per-chatbot domain whitelist
• Rate limiting infrastructure · HTTPS-ready

Use Cases

• E-Commerce Stores – Product search, cart management, order tracking, returns
• SaaS Businesses – Technical support, onboarding, ticket management, lead capture
• Agencies – White-label, sell to clients under your own brand
• Small Businesses – Affordable plans, easy WordPress install, full documentation
• Enterprise – Unlimited chatbots, custom pricing, advanced analytics

Tech Stack & Requirements

• Runtime: Node.js 18+ (LTS recommended)
• Framework: Next.js 14 (App Router, TypeScript)
• Database: PostgreSQL with Prisma ORM
• Vector Store: pgvector extension (required for RAG / Knowledge Base)
• Real-Time: Socket.io
• Hosting: Any VPS or cloud supporting Node.js (Ubuntu 20.04+, AWS, DigitalOcean, Hetzner, Railway, Vercel). Minimum 4 GB RAM recommended.
• Third-party accounts required: OpenAI or Gemini API key · Stripe and/or PayPal (for billing)

Compatibility

• Shopify (Storefront API)
• WooCommerce (REST API)
• WordPress (dedicated plugin included)
• Any website — one-line JavaScript embed

⚠️ Important – External API Costs: ChatFlow integrates third-party AI providers (Google Gemini, OpenAI) and payment gateways (Stripe, PayPal) which require separate accounts and may incur usage-based fees. API and payment gateway costs are NOT included in the purchase price. Please review each provider’s pricing before deploying.

Private Demo or Technical Questions? LendaLabs@gmail.com