AskMe - Advanced Support Ticket System

AskMe: The Professional Self-Hosted Support Ticket System

Stop managing support via email. Streamline your customer service today.

AskMe is a robust, fully responsive Customer Support Ticket System built on the powerful Laravel framework. Designed for businesses of all sizes, it transforms the chaos of email support into a streamlined, organized workflow.

Whether you are an eCommerce store, a digital agency, or a CodeCanyon author, AskMe gives you the tools to assign tickets, track resolutions, and keep your customers happy—without the monthly subscription fees of SaaS platforms.

Why Choose AskMe?

• Organize the Chaos: No more lost emails. Every request is tracked, prioritized, and assigned to the right agent.
• Envato Integration: Are you an Envato author? AskMe automatically verifies Purchase Codes, ensuring you only support valid customers.
• Self-Service Knowledge Base: Reduce ticket volume by letting customers find their own answers in a built-in FAQ article section.
• One-Time Investment: You own the code. Host it on your own server. No recurring fees.

Key Features

For the Support Team (Admin)

• Smart Dashboard: View open, pending, and resolved tickets at a glance.
• Department Management: Route tickets to “Sales,” “Tech Support,” or “Billing” automatically.
• Internal Notes: Agents can leave private notes on tickets that customers can’t see.
• Priority Levels: Flag urgent issues (Low, Medium, High, Critical) to ensure VIPs get help first.
• Canned Responses: Save time by creating templates for frequently asked questions.

For the Customer

• Easy Account Creation: Seamless registration and login experience.
• Real-Time Updates: Customers receive email notifications when an agent replies.
• Rich Text Editor: Users can upload screenshots and format text to explain their issues clearly.
• Ticket History: Customers can view all their past and current requests in one portal.

Technical Highlights

• Framework: Built on Laravel MVC (Secure & Scalable)
• Design: Bootstrap (Fully Responsive on Mobile/Tablet)
• Easy Setup: Includes a Premium Installer (worth $16) for 1-click installation.
• Customizable: 100% Open Source code. Change colors, logos, and fields to match your brand.

Take a Test Drive

Explore the system from both sides. Log in as an Administrator to see the backend, or as a User to open a ticket.

Admin Panel

Manage tickets, agents, and settings.

User: admin@admin.com
Pass: 123456

Customer Panel

Open tickets and view articles.

User: kumar@demo.com
Pass: 1234

Installation & Support

We don’t just sell you the code and disappear. We are here to help.

• Free Installation Help: Detailed documentation included.
• Regular Updates: We constantly improve the system based on your feedback.