Advanced Support Ticket Filters Module for Perfex CRM

Note:This Module is for Perfex CRM

Brief Description

“Advanced Support Ticket Filter”, this module can be use in Perfex CRM to Extends its Support Ticket filter functionality.

• You can create dynamic filter of your choice & save it for future use.
  (Usage : Mainly use for different kind of report need & at time access inbuilt functionally of Perfex CRM)
• It save time of user in generating similar kind of report as once template is save can be used anytime.

Preview

1. Add and Save Custom Filter for Ticket

2. Load from saved Filter Templates

3. Hide extra columns from exporting

Added advantage:

• Can be used to filter support tickets related to Project or Customer.
• View/Hide Tickets related custom fields from filters.
• Tickets can be filtered in Groups.
• Can be select custom period for between start date & due date.
• Report can Expert with required Column (i.e. can hide non required Column)
• Staff can set Default Template to load when the ticket filter is loading. Each staff can set his own Default Template from his available Templates.

Documentation

It takes only a few seconds to be installed and activated. Documentation is included.

If you have any questions, feel free to raise a support ticket at our support area. Guys from support department will get back to you as soon as possible with a reply.

Keep in mind that absolutely no coding is needed! Just follow the instructions and be able to use “Advanced Support Ticket Filter” module in minutes.

Demo

View Demo

UserName : demo_ticket@demo.com

Password: 12345678

Change Logs

Version 1.1.1

- Design issue solved. 

Version 1.1.0

- Compatible with Latest Perfex Version 3.4.* 

Version 1.0.9

- Design issue solved.  - Compatible with Latest Perfex Version 3.3.* 

Version 1.0.8

-Now Staff can set Default Template for his Ticket filter. - Compatible with Latest Perfex Version 3.2.1. 

Version 1.0.7

- Added more filter option: Now you can group by staff also. 

Version 1.0.6

- Perfex CRM Version 3.0.6 compatible. 

Version 1.0.5

- Perfex CRM Version 3.0 UI compatibility issue solved. 

Version 1.0.4

- Minor Bug fixed. - Staff Column visibility Button issue is solved when staff has no right of export Button. -Filter by Today not showing today's record, issue is solved.

Version 1.0.3

- Added in Ticket Number in filter.

Version 1.0.2

- Added in Ticket Filter, filter by Today, This Week, Last Week. - Ticket filter Template List Popup, mobile responsive issue solved.

Version 1.0.1

- Small bug fixing  - By default, Load default status only.