Active eCommerce Refund add-on

Note: Refund system isn’t an independent system. This Refund system is available only for Active eCommerce cms. If you do not purchase Active eCommerce CMS yet then click here for purchasing

Purchase today! & use Refund System for your eCommerce business which is only developed with the most efficient eCommerce cms named Active eCommerce cms. Product refund is the process by which a customer will be able to request a refund for his/her previously purchased product with definite reason and if the retailer or vendor approves the refund, the refunded amount will be added to the customer’s wallet. So, later on, with this added amount, the customer can purchase again (different product than the refunded one).

How does it work?

• Active eCommerce cms should be pre-installed in your server
• Purchase Refund addon for Active eCommerce cms from codecanyon
• Download and install the addon to your Active eCommerce cms addon manager
• It’s done!

KEY FEATURES

Seamless Refund Management
A complete refund system that gives admins control, sellers clarity and customers confidence.

Easy Installation and Activation
Install directly from the Addon Manager and activate refund features instantly.

Centralized Admin Refund Control
Admins can view, approve or reject all refund requests from one dashboard. Also refunds of sellers could be approved by admin without seller approval.

Global or Category-Based Refund Type
Choose between a single refund policy for all products or category-wise refund rules.

Category-Wise Refund Time Control
Set different refund time limits for each product category including sub-categories.

Automatic Refund Rule Enforcement
Refund eligibility is automatically enabled or disabled based on refund configuration.

Refund Sticker for Refundable Products
Display a visual refund badge on product pages to highlight refund eligibility.

Refund Notes Per Product
Attach predefined refund notes to clearly explain conditions to customers.

Refund Policy Visibility
Refund notes and return policy are shown directly on the product details page.

Refund Availability After Delivery
Refund requests become available only after the order is marked as delivered.

Time-Limited Refund Requests
Customers cannot submit refund requests after the allowed refund period ends.

Customer Choice of Refund Method
Customers can choose wallet or offline payment when submitting a refund request.

Instant Wallet Refund Processing
Approved wallet refunds are credited automatically without manual intervention.

Offline Refund via Bank or Custom Method
Support bank transfer or custom offline payment methods with instructions.

Offline Refund Proof Management
Admins can upload transaction ID and payment confirmation for offline refunds.

Reason and Image-Based Refund Requests
Customers must provide a refund reason and optional product images.

Seller Review Before Admin Approval
Seller products follow a seller-first refund review workflow.

Seller Refund Visibility
Seller approval or rejection status is visible to admins before final action.

Clear Refund Rejection Reasons
Admins and sellers can provide rejection reasons visible to customers.

Customer Refund Tracking Panel
Customers can track refund status reasons and payment method in their panel.

Separate Handling for In-House Products
Admins can directly approve or reject refunds for in-house products.

Supports Multi-Vendor Marketplaces
Fully compatible with seller-based product management.

Controlled Refund Option Per Product
Refund option can be enabled or disabled individually per product.

Prevents Refund Abuse
Refund rules ensure requests are only allowed within defined time limits.

Built for Scalable Stores
Designed to handle high-volume refund workflows efficiently.

Version : 2.3 (21/04/2026)

— Admins can now configure whether Refunds Require Approval for sellers, adding flexibility to the refund system.

— The Refund Configuration page has been redesigned and reorganized for a simpler, more intuitive setup.

— Refund Cause for Customers and Rejection Cause for Admin/ Sellers can now be configured from the admin panel and selected by Customers, Admins and Sellers during the refund process.

— Dispute Refund has been introduced and is configurable from settings, allowing customers to re-appeal previously dismissed refund requests with a new dispute request page for a more robust and reliable process.

— Refund Tree has been introduced, providing a complete, chronological timeline of the refund process in a single off-canvas view.

— Customers, sellers, and admins can track every stage—from request to approval/rejection and dispute—with sellers and admins able to take actions directly from the off-canvas.

— Compatible with Active eCommerce CMS 10.7

Version : 2.2 (17/03/2026)

— Introduced a checkbox in the product form Refund section, allowing admins to show or hide refund notes on the product details page.
— Compatible with Active eCommerce CMS 10.7

Version : 2.1 (10/02/2026)

New Features & Improvements
— Refund amounts can now be returned via Offline Payment, allowing admins to send refunds directly to the customer’s provided payment address.
*Requires Active eCommerce Offline Add-on v1.7

— Introduced AJAX-based refund requests for faster loading and improved performance, with separate tabs for clearer navigation and a better user experience.

— Products under an active refund period can no longer have Club Points converted until the refund window ends.
*Requires Club Point Add-on v1.9 or later.

Compatibility
— Fully compatible with Active eCommerce CMS v10.4.1

Bug Fixes
— Fixed an issue where the product refund toggle could be enabled without configuring the Refund Add-on.

Version : 2.0 (28/12/2025)

— Compatible with Active eCommerce CMS 10.2.1
— Compatible with Active eCommerce GST Add-on 1.0

Version : 1.9 (20/08/2025)

— Introducing Category Wise Refund.
— Admin can now choose between Global Refund Period or Category wise refund Period.
— In Category wise refund admin have to set refund period for each category.
— Sellers can view Refund Type and Category wise refund time directly in seller’s panel.
— Compatible with Active eCommerce CMS 9.9.7

Version : 1.8 (25/11/2024)

— Notes for refund: Admins and sellers can now add notes for refunds. This customized notes will be shown on the product description page.
— Customers can now attach images while requesting a refund.
— Refund period for any product /order will start from delivery date. (Previously it was calculated from order placement date)
— Compatible with Active eCommerce CMS 9.6

Version : 1.7 (11/09/2024)

— Email Template system integrated for Refund Process
— Compatible with Active eCommerce CMS 9.3

Version : 1.6 (13/03/2023)

Compatible for Active eCommerce CMS v7.0.0

Version : 1.5 (28/12/2022)

Compatible for Active eCommerce Club Point Add-on v1.6

Version : 1.4 (07/09/2022)

Compatible for Active eCommerce CMS 6.3.0

Version : 1.3 (18/04/2022)

Compatible for Active eCommerce CMS 6.0

Version : 1.2 (20/02/2021)

Compatibility support for Active eCommerce CMS 4.0

Version : 1.1 (17/11/2020)

Compatibility support for Active eCommerce CMS 3.6

Version : 1.0 (22/03/2020)

Initial release